Privacy

Last updated: 5 October 2026

EquiPOS is a point-of-sale and stock system for shops. This page explains in plain words what information it keeps, where, and who else sees it.

Your shop's records stay on your computer

Your products, sales, customers, expenses and staff records are stored on the computer where EquiPOS is installed. We do not receive them just because you use the app, and we do not sell or share them. In a pharmacy that includes prescription records: the patient's name, phone and age, and who prescribed. They are kept on your computer and, encrypted, in your online backup, like everything else.

If you use more than one computer in your shop, the others connect to your main computer over your own network. What passes between them is sealed with a secret that only your shop’s computers hold, and none of it comes to us.

What we receive from your computer

• Check-ins. The shop's name, the computer's code, the app version and the state of your plan, so we can tell which computers are running and keep licences accurate.
• Staff sign-ins. Usernames, roles and a securely hashed (one-way encrypted) version of each password, never the password itself, so a shop can recover its accounts on a new computer.
• Payments. When you pay for a plan: the phone number and transaction reference of the mobile money payment, so we can match it and activate your plan.
• Online backup. A copy of your data that is encrypted on your computer before it is sent. We keep the encrypted file and give the key back only to a restore that proves it belongs to your shop.
• Daily report, if switched on. The owner's phone number (and email, if you give one) and a short summary of the day's figures, so we can text it to you.
• Linked branches, only if you link them. If you own more than one shop and link them under Settings > Branches, each linked computer sends us every few minutes the figures of the day (sales, how they were paid, expenses, best sellers) and once an hour a list of what it has in stock (product names, codes, quantities and expiry dates) and the names and amounts of the customers who owe it money and the suppliers it owes, so you can see all your branches in one place. Customers’ phone numbers, prices, cost prices and staff are not part of it. Only the branches you linked can see each other's figures, using a code only you hold. When a branch is unlinked or removed, we delete what it sent; if every branch leaves, nothing is left.
• Phone access, only if you turn it on. Under Settings > Branches you can set an owner password and open your business’s figures on your phone. We keep a securely hashed (one-way encrypted) version of that password, never the password itself, and, for each phone that signs in, a hashed code that lets it stay signed in for up to 30 days, until you sign it out, change the password or unlink. If you allow notifications, we also keep the address your phone’s browser gives us to reach it, and, if you choose text alerts, your phone number from the daily report. What your branches send us for it is the day’s figures, the stock list, the names and amounts of what is owed, and each sale as it is made: its receipt number, time, items, amount, how it was paid, the cashier and the customer’s name (never a customer’s phone number). Sales are kept for 35 days. The phone page only reads what your branches sent us and cannot change anything. Unlinking, or signing all phones out, deletes these.

Who else handles information for us

To send messages, we use outside services, and only the information needed to deliver the message goes to them:

• an SMS provider, to deliver text messages such as the daily report;
• an email provider, to send emails such as password resets and, if you asked for it, the daily report;
• a WhatsApp business messaging provider, if and when we switch on WhatsApp delivery of the daily report.

Your choices

• You can switch off the daily report in the app's settings.
• You can ask us to delete the information we hold about your shop, including backups and phone numbers. Write to info@equipos.site and we will do it and confirm.

Questions

Email info@equipos.site or message us on WhatsApp on 0780 900 895.